Question 1

What is Hermes free telehealth?

Accepted Answer

Hermes Free Telehealth is a nonprofit organization dedicated to connecting volunteer health providers to patients via telemedicine. All of our telehealth appointments are 100% free and our team is run entirely by volunteers.

Question 2

Who will be helping me?

Accepted Answer

In your telehealth appointment, you will be connected to a highly skilled, licensed, and verified medical provider. All of our medical providers meet the licensing and certification requirements of the State where they practice and have undergone thorough identity/license verification before onboarding. Our team of volunteer medical providers come from a wide variety of backgrounds and are united in their dedication to health equity.

Question 3

What kind of things can Telehealth address?

Accepted Answer

Our telehealth platform provides free access to medical providers for non-emergency acute illnesses or injuries. A few, non-exhaustive examples of conditions that our telehealth consultations can treat are Cold/Flu, Infections, Nausea, Headaches, Constipation/Diarrhea, Small Wounds, etc.

​​Our telehealth platform is not insurance and does not provide emergency care, chronic care or critical care management. ​​If your situation constitutes a medical or mental health emergency, if you are in immediate physical distress, or if physical harm to yourself or others is at all a possibility, please call 911. Telehealth cannot provide emergency assistance.

Question 4

Can I access provider notes from my telehealth visit?

Accepted Answer

Telehealth can supplement in-person care but cannot serve as a replacement. Notes from your telehealth visit are uploaded to the telehealth platform at the end of the visit and will be available to you to download or email to your PCP.

Question 5

How do I pay for prescriptions?

Accepted Answer

While Hermes Free Telehealth cannot currently cover the cost of prescriptions, we have a team of Health Navigators that will connect with you after your telehealth visit to help you find the most affordable way to access your prescriptions.

Question 6

What do I do if I need in-person care?

Accepted Answer

If you need a referral to in-person care after your telehealth visit, our team of Health Navigators will help you find a local clinic that provides free or affordable in-person care.

Question 7

How does telehealth work?

Accepted Answer

Here is a telehealth guide provided by the platform we use, called Cliniko! 
https://help.cliniko.com/en/articles/3843932-telehealth-a-guide-for-patients

Frequently Asked Questions